Refund policy
Returns & Refunds
At Lorikeet Living, we believe in choosing products that are made to last and thoughtfully selected for healthier homes. We hope you love every purchase you make with us.
If something isn't quite right, we're here to help.
Our Promise
Every product we sell is backed by the consumer guarantees provided under the Australian Consumer Law.
If an item has a major fault, arrives damaged, is significantly different from its description, or isn't of acceptable quality, you're entitled to a remedy under Australian Consumer Law.
Depending on the situation, this may be a repair, replacement or refund.
Nothing in this policy limits your rights under Australian Consumer Law.
Choosing Carefully
Because we work hard to source quality products from trusted suppliers, we ask that you choose carefully before placing your order.
We do not offer refunds or exchanges for change of mind, including if you:
- Simply change your mind
- Order the wrong item
- Decide you no longer need the product
- Find the item elsewhere at a different price
We appreciate your understanding.
If Something Isn't Right
If your order arrives damaged, faulty, incorrect, or there's another issue covered under Australian Consumer Law, please let us know within 7 days of receiving your order.
Simply email us at hello@lorikeetliving.com.au with:
- Your order number
- A brief description of the issue
- A few clear photos of the product and its packaging
We'll assess the issue as quickly as possible and work with you to find the right solution.
Returning an Item
If a return is required, we'll provide you with simple return instructions.
Where possible, please return the item:
- In its original condition
- With any accessories or original packaging
- Safely packaged to avoid damage during transit
Please don't send items back without contacting us first, as return addresses may vary depending on the product and supplier.
Return Shipping
If your item is faulty, damaged or incorrect, we'll cover the reasonable cost of return shipping where required under Australian Consumer Law.
As we don't accept returns for change of mind, return shipping for those circumstances isn't applicable.
Refunds
If a refund is approved, it will be processed back to your original payment method.
Most refunds are completed within 5–10 business days, although processing times may vary depending on your bank or payment provider.
Order Changes & Cancellations
We begin preparing orders as quickly as possible so they can be on their way without delay.
If you need to change or cancel your order, please contact us as soon as you can. While we'll always do our best to help, we can't guarantee changes once an order has been processed or dispatched.
Need a Hand?
We're always happy to help.
If you have any questions about your order or this policy, please get in touch.
We're a small Australian family business, and we believe great customer service matters just as much as great products. If there's ever an issue with your order, we'll always do our best to make it right.
Lorikeet Living
📧 hello@lorikeetliving.com.au
Thank you for choosing Lorikeet Living. We're proud to support Australian families with thoughtfully chosen products that make everyday living healthier, simpler and more beautiful.